PGS - Privacy

Entry into force: 27 May 2026

“pgs” and related services refer to the client applications legally owned and operated by Pivot Solutions Pte. Ltd. (hereinafter referred to as "we"), with the names "pgs", pgs.com website and SaaS application platform. As an operator of pgs lighting system, we know how important personal information is to you, and your trust is very important to us, and we will protect your personal information and privacy in accordance with the provisions of laws and regulations and in accordance with industry best practices. We have developed this Privacy Policy and specifically note that you will read and understand this Privacy Policy before using pgs and related services in order to make appropriate choices.

This Privacy Policy will help you understand:

We collect and use your information in accordance with the Privacy Policy, but we will not collect personal information in a mandatory manner solely because of your consent to this Privacy Policy.
When you use or turn on the relevant functions or use the service, we collect and use relevant information necessary to achieve the functions and services. You may refuse to provide any other features or services except as necessary to achieve essential business functions or requirements in accordance with laws and regulations. We will indicate in our privacy policy what is necessary.
Cameras (cameras), photo albums (storage), location, notification permissions are not turned on by default, and only with your express authorization will be used for specific functions or services, and you can withdraw the authorization. In particular, even with your authorization, we do not collect your information when the relevant features or services are not required. For specific permissions and usage, see: pgs App Permission Request and Usage Instructions
Self-starting scene description (Android only): We implement the following function scenarios through the widget component, do not perform any business functions in the state of not logged in, and perform the corresponding business functions when the device fails in the login state. Using widgets will have a certain frequency to send broadcasts through the system to wake up the application process from start-up, because of the implementation of functions and business is necessary.
Additional services based on location information: When you open the location function of the mobile device through the system authorization and use the location-based service, we will use your location information to obtain time information from the Internet to synchronize to the gateway device, so that you can use the timing scene function, otherwise your "timed scene" function will not be realized.
This Privacy Policy applies to your access to and use of our products and services through the pgs app and on the website www.pgs.sg. If you use one or more of the services we or our affiliates provide to you, with their own privacy policy, the corresponding service or product will apply to the corresponding privacy policy; if no independent privacy policy is established, this policy also applies to this part of the product or service.

The following will help you learn more about how we collect, use, store, transmit, share, transfer (if applicable) and protect personal information; we will help you understand how to access, copy, delete, correct, and withdraw authorized personal information. This policy is closely related to your use of our services, we recommend that you read and understand the whole content of this policy, make the choice you think is appropriate, of which, the important content of the terms of your personal information rights and interests We have been prompted in bold form, please pay special attention.

1. How we collect and use personal information
2. How do we use similar technologies such as cookies?
3. Partners involved in the use of data and transfer and disclosure of personal information
4. How we store personal information
5. How we protect personal information
6. Manage your personal information
7. Minor Terms of Use
8. Privacy Policy Revisions and Notices
9. Contact Us

1. How we collect and use personal information

We collect information that you actively provide when using the Services and automatically collect information that you generate in the course of using the Services or receiving the Services in the following ways:

1.1 Registration and registration

a.pgs Pro is an IoT application client that needs to be used with the “gateway” (physical), equipment (devices, such as lamps, switches, sensors, etc. that conform to the ZigBee protocol or DALI protocol or other IoT communication protocols). There is only one master account and multiple sub-accounts on the gateway, and the sub-account can only be created by the main account, so the user does not need to register the account, the account does not involve the user's personal mobile phone number, directly log in to the default main account on the gateway can use this product and related services.

b. The process of logging requires a gateway to exist and the mobile phone and the gateway are in the same local area network, pgs Pro mainly interacts with the data of the gateway, which does not involve the transmission of the user's personal information (mobile phone number, SMS and other private content).

1.2 Gateways and equipment

1.2.1 Search gateways and devices

a. Before you add or search for gateways, devices (luminaires, switches, sensors, etc.), you need to make sure that the phone and gateway are on the same local area network, so we will ask you to authorize the location information, WiFi status. If you refuse to authorize the provision, you will not be able to use this feature, but it will not affect your normal use of PGS Pro's other features.

b. We will detect the WiFi name of your mobile phone's current connection in the silent/backend status to ensure that the phone and the gateway are on the same local area network, so as to ensure that the APP can control the lamps and other devices normally.

1.2.2 Change of Regions and Scenarios

a. When you need to change or update images of a region or scene, we ask you to authorize camera and album permissions. If you refuse to authorize the provision, you will not be able to use this feature, without affecting your normal use of PGS Pro's other features.

1.3 Operation and safety operation/guarantee

1.3.1 Operational and safety functions

We are committed to providing you with safe and reliable products and use environment, and providing quality and reliable service is our core goal. In order to maintain the normal operation of our services and protect the legitimate interests of you or other users or the public from loss, we collect the necessary information to maintain the safe and stable operation of our products or services.

1.3.2 Device information and log information

a. In order to ensure the safe operation of the software and services, the quality and efficiency of the operation, we will collect your hardware model, operating system version number, device identifier (Android such as IMEI, Android ID, OAID, IMSI, ICID, MEID, iOS such as IDFV, IDFA; different identifiers in terms of validity, whether it can be reset by the user and different in terms of access), network device hardware address (MAC address), IP address, Bluetooth (Bluetooth), software version number, network access mode, type, state, network quality data, network quality data.

b. In order to prevent malicious programs and security operations, we collect application information installed or running process information, the overall operation of the application, the use and frequency of the application, the application crash, the overall installation usage, the performance data, the application source.

c. We may use your device information, service log information and information that our affiliates and partners authorize or legally share to determine detection and protection against security incidents.

1.4 Exceptions to authorized consent

Please understand that in the following cases, in accordance with laws and regulations and relevant national standards, we do not need to obtain your authorization consent in advance to collect and use your personal information:

a. In connection with our compliance with our obligations under the law;

b. directly related to national security and national security;

c. It is directly related to public safety, public health and major public interests;

d. (b) Directly related to criminal investigations, prosecutions, trials and enforcement of sentences;

e. In order to protect the lives and property of you or other individuals, but it is difficult to obtain my authorization to consent;

f. Your personal information disclosed to the public;

g. Your personal information collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure and other channels;

h. Necessary for signing or performing a contract at the request of the personal data subject;

i. necessary to maintain the safe and stable operation of software and related services, such as detection and disposal of software and related services;

j. Necessary for the conduct of legitimate news coverage;

k. When an academic research institution conducts statistical or academic research institutes on the basis of public interest, and provides the results of academic research or description, it de-identifies the personal information contained in the results;

l. Other circumstances as stipulated by the law.

In particular, you are reminded that if the information cannot be identified individually or in combination with other information, it does not belong to your personal information in the legal sense; when your information can be identified individually or in combination with other information to your personal identity or when the data that we cannot contact with any specific personal information is used with other personal information, this information will be treated and protected as your personal information in accordance with this Privacy Policy during use.

1.5 Shear board information

When you use the registration, login, or text input feature, in order to provide you with a convenient text paste service (e.g., paste a verification code, account number, or password), we need to call your cut board permission.

In particular, note:

We only read the contents of the clipboard when you actively "paste" in the input box, such as clicking the paste button or pasting the long-press input box. We do not silently read, monitor, or collect your cut board information in the background, nor do we upload the contents of the cut board to the server or for other purposes.

2. How do we use similar technologies such as cookies?

Cookies and similar technologies are commonly used technologies on the Internet. When you use rare earth nuggets and related services, we may use relevant technology to send one or more cookies or anonymous identifiers to your device to collect and store information about your visits to and use this product. We promise that we will not use cookies for any purpose other than those described in this Privacy Policy. We use cookies and similar technologies primarily to achieve the following features or services:

2.1 Safe and efficient operation of products and services

We may set cookies or anonymous identifiers that authenticate and secure to enable us to confirm whether you are securely logged in to the Services or have experienced misappropriation, fraud, and other wrongdoing. These technologies also help us improve service efficiency and speed onboarding and responsiveness.

2.2 Removal of cookies

Most browsers provide users with the ability to clear the browser cached data, you can do the corresponding data clearance in the browser settings function. If you do so, you may not be able to use the services or functions that rely on cookies from the company due to these changes.

3. Partners involved in the use of data and transfer and disclosure of personal information

3.1 Partners involved in the use of data

1.1 The principle

a. Legal principle: In the process of cooperation with partners involved in data use activities, they must have a legitimate purpose and conform to the legal basis of legality. If the partner no longer uses the information in accordance with the principle of legality, it should no longer use your personal information or use it after obtaining the corresponding legal basis.

b. Principle of Just and Minimal Necessity: The use of data must have a legitimate purpose and should be limited to the extent necessary to achieve the purpose.

c. Security Prudence Principle: We will carefully evaluate the purpose of our partners’ data use and share information, conduct a comprehensive assessment of the safety and security capabilities of these partners, and require them to comply with cooperative legal agreements. We conduct strict security monitoring of our partners’ access to information software tool development packages (SDKs) and application programming interfaces (APIs) to protect data security.

PGS Pro accesses third-party SDK directories

com.google.android.material Android UI library for rendering interface
com.makeramen:roundedimageview Android image cropping library for cropping images
com.github.PhilJay: MPAndroidChart Android chart library for displaying light fixtures and luminaire power statistics

3.2 Transfer of

As our business continues to develop, we will have the possibility of mergers, acquisitions, and asset transfers, and your personal information may be transferred as a result. In the event of such changes, we will continue to fulfill the obligations of the recipients to continue to fulfill the obligations of the personal information processor in accordance with the laws and regulations and the security standards set forth in this Privacy Policy, and if the recipient changes the original purpose and processing method, we will ask the recipient to re- obtain your authorization.

3.3 Publicly

a. We will not disclose your information publicly unless we comply with national laws and regulations or obtain your consent. We publicly disclose your personal information using security measures that comply with industry standards.

3.4 Exemption of personal information provided by consent and public disclosure

Please understand that in the following cases, in accordance with laws and regulations and national standards, we do not need to obtain your authorization to disclose your personal information to our partners:

a. Necessary for the conclusion or performance of your contract as a party, or for the implementation of human resources management in accordance with the labor rules and regulations established in accordance with the law and the collective contract signed in accordance with the law;

b. Necessary for the performance of legal duties or obligations;

c. National security, national security and security are directly related;

d. (b) Directly related to criminal investigations, prosecutions, trials and enforcement of sentences;

e. necessary to respond to a public health emergency or in an emergency situation to protect the health and property safety of natural persons;

f. Carry out news reporting, public opinion supervision and other acts for the public interest, and handle personal information within a reasonable scope;

g. To handle personal information that you disclose or other legitimately disclosed personal information in accordance with relevant laws and regulations;

h. Collection of personal information from legally publicly disclosed information;

i. Other circumstances stipulated by laws and administrative regulations.

4. How we store personal information

4.1 Storage locations

In accordance with laws and regulations, we store your personal information collected and generated during our operations in Republic of Singapore. At present, we will not transfer the above information to overseas, if we transfer overseas, we will strictly abide by Singapore's relevant laws and regulatory policies, and will follow the relevant state regulations or seek your consent.

4.2 Storage period

We only retain your personal information for the period necessary to provide PGS Pro and the service, such as:

MacAddress for the gateway you purchased: When you add a gateway using a mobile phone search, we need to keep the gateway’s MacAddress on a continuous basis in order to provide you with normal services.

The equipment you purchase (lights, switches, etc.): When you use your mobile phone to search for the addition of the device, we will report and store the device's electricity consumption and status information, so that you can know the power consumption and status of the device in real time.

5. How we protect personal information

5.1 We take the security of your personal information very seriously and will strive to take reasonable security measures (including technical and administrative aspects) to protect your personal information from being improperly used or unauthorized access, public disclosure, use, modification, damage, loss or leakage.

5.2 We will use encryption technology, anonymization and related reasonable and feasible means to protect your personal information, and use security protection mechanisms to prevent malicious attacks on your personal information.

5.3 Although the above reasonable and effective measures have been taken, and have complied with the standards required by the relevant laws and regulations, please understand that due to technical restrictions and possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always ensure that the information is 100% secure, and we will do our best to ensure the security of the personal information you provide to us.

5.4 You acknowledge and understand that your access to the systems and communication networks used by our services may be subject to problems due to factors outside our control. Therefore, we strongly recommend that you take active measures to protect the security of your personal information, including but not limited to using complex passwords, changing passwords on a regular basis, and not disclosing your account password and related personal information to others.

6. Manage your personal information

We take your personal information very seriously and do our best to protect your right to access, copy, correct, supplement, delete, withdraw your consent, cancel account, complain and report, and set up privacy features in your personal information, so that you can protect your privacy and information.

6.1 Change or withdrawal of authorization

6.1.1 Change or withdraw sensitive permission settings

You can change the consent or withdraw your consent by turning off the relevant permissions in the device's own operating system. After the withdrawal of the authorization, we will no longer collect information related to these permissions.

6.1.2 Information processing that changes or withdraws authorization

Certain business functions and services will require your information to be completed, and when you withdraw your consent or authorization, we cannot continue to provide you with the functions and services corresponding to the withdrawal of consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the personal information processing that the Company has previously conducted based on your authorization.

6.2 Right to your personal information

6.2.1 Access to and correction of personal master account information

You can review and change your avatar, password, and you can edit it in PGS Pro - "Settings" - "Admin".

6.2.2 Access to equipment and gateway information

You can review and modify your device, gateway information, and you can edit it on PGS Pro - Settings - Gateway Editing.

6.3 Cancellation of account

If you want to log off your account, you can use PGS Pro - "Settings" - "Gateway Editing" - "Restore Factory Settings", after the gateway restores factory settings, your account will be destroyed and cannot be restored.

6.4 Access to Privacy Policy

You can view the full contents of this Privacy Policy on the Settings-Privacy page at the settings-Privacy settings page or at www.PGS.sg on the www.PGS.sg page after logging in to the app for the first time, or after signing in to the gateway.

7. Minors' provisions

a. If you are a minor under the age of 18, you should read and agree to this Privacy Policy before using PGS Pro and related services, under the supervision and guidance of your parents or other guardians.

b. If you are a guardian of a minor under the age of 14, you should read and agree to this Privacy Policy for your guardian before using PGS Pro and related services.

c. We protect the personal information of minors in accordance with the relevant laws and regulations of the state, and only collect, use, store, share, transfer or disclose the personal information of minors when the law allows, parents or other guardians expressly agree to or protect minors; if we find that the personal information of minors has been collected without the prior consent of the confirmed parents, we will try to delete the relevant information as soon as possible.

d. If you are a minor guardian, if you have any questions about the personal information of the minor you are in custody, please contact us through the contact details published in this Privacy Policy.

8. Privacy Policy Revisions and Notices

a. In order to provide you with a better service, PGS Pro and related services will be updated and changed from time to time, and we will revise this Privacy Policy in due course, which forms part of this Privacy Policy and has the effect of this Privacy Policy, and we will not reduce your rights under this Privacy Policy without your express consent.

b. After this Privacy Policy is updated, we will issue an updated version of PGS Pro and remind you of the updated content through the official website (www.PGS.sg ) announcement or other appropriate means before the updated terms take effect, so that you can keep abreast of the latest version of this Privacy Policy.

9. Contact Us

If you have any questions, comments or suggestions about the contents of this Privacy Policy, you can contact us at +65-97539980 or email top at enquiry.pgs.sg.

Page updated

Report abuse